1) A project director is considering process improvements. They identify that their squad is too slow when delivering a service. They take an educated guess about what's causing the problem and how to prepare it. What's the term for this educated guess?

Ans: Hypothesis

ii) As a project manager, yous learn a customer is not satisfied with the quality of the finished product. To fix the problem, you first place what y'all believe is the root crusade and brainstorm solutions with your team. What PDCA pace did y'all apply?

Ans: Plan

3) Which parts of a visitor ecosystem rely on continuous improvement to have collective and separate successes? Select all that apply.

Ans:

  • Projects
  • Programs
  • Portfolios

4) A team successfully delivers a product feature to a client, but misses the deadline. What should the projection manager do to investigate why the product characteristic was late?

Ans: Hold a retrospective

five) Who can take a beneficial procedure improvement from ane projection and implement information technology across several projects?

Ans: Program Director

6) As a project managing director, you're doing a user acceptance test (UAT) to test your product. You present your users with the visual mockup of the product and walk them through each step they need to have to use the product. What UAT quality control step does this scenario represent?

Ans: Critical User Journey

7) As a projection manager, you learn a customer is non satisfied with the quality of the finished product. To ready the problem, you first identify what you believe is the root cause and brainstorm solutions with your team. What PDCA step did you apply?

Ans: Programme

eight) As a project manager, you're overseeing a product launch. You meet with customers to determine the production'due south quality standards. Then, you create processes and documentation necessary to reach the expected quality. Which quality management concept do these tasks represent?

Ans: Quality planning

ix) To receive authentic and honest feedback from customers, what strategy should a project manager use?

Ans: Ask open up-concluded questions and listen to the customer's current state versus their desired state

10) As a projection manager, you identify a process-based trouble you lot'd like to improve. To better empathize the problem, you examine the engineering science to empathize its root crusade and interview the team on how it's impacting their operation. Which DMAIC stride did you apply?

Ans: Analyze

11) During which footstep of the quality management procedure does a project director ask questions such equally: "How volition I determine if the quality measures will lead to projection success?" and "What outcome do my customers want at the end of this project?"

Ans: Quality planning

12) A project manager sets clear expectations with customers about when they'll communicate sure projection updates and changes. To gain the customers' confidence, the project manager also provides situational examples of when they may communicate. Which soft skill does this project managing director use with their customers?

Ans: Trust Building

thirteen) As a project director applying the PDCA process, you lot've already attempted to fix a procedure that you lot believe is causing a common customer complaint. As your adjacent step, yous compare your results to the goal to make up one's mind if y'all fixed the consequence. What PDCA step will y'all apply?

Ans: Check

14) As a project director, you hold a retrospective. During the meeting, you give the squad an opportunity to discuss risks that materialized: Were there whatever gaps between the original programme and its execution? Which retrospective step does this represent?

Ans: Lessons learned

15) As a project managing director, you're overseeing the launch of a new production: a portable, solar-powered stove. Earlier get-go the project, you lot set a criteria for the desired upshot: It must maintain a specific cooking temperature for a prepare period of fourth dimension. Which quality management concept does this criteria represent?

Ans: Quality Standards

16) During which step of the quality direction process does a project manager ask questions such as: "How will I make up one's mind if the quality measures will pb to project success?" and "What outcome practice my customers want at the end of this project?"

Ans:-Quality_Planning

17) As a project manager, you're overseeing a product launch. You lot meet with customers to determine the production'due south quality standards. Then, you create processes and documentation necessary to achieve the expected quality. Which quality management concept do these tasks represent?

Ans: Quality planning

18) Equally a project manager, yous acquire that a product is behind schedule. Afterward communicating the delay to the customer, you lot listen to their frustrations, accost them, and find a solution beneficial for both of you. Which soft skill does this represent?

Ans: Compassionate listening

19) During the user acceptance test (UAT), the users identify outliers that the original requirements didn't business relationship for, such every bit an extreme use of the production. What UAT quality command step does this stand for?

Ans: Edge cases

20) As a projection managing director, you identified a procedure-based problem you'd like to improve, found its root cause,  and implemented a solution. Now, you lot monitor the new process to ensure the changes are benign to the team. Which DMAIC stride are you lot currently applying?

Ans: Command

21) Fill in the blank: The way a project manager decides to structure a retrospective depends on _____.

Ans:

  • projection sponsor preference
  • squad and workplace